What's the Low-Cost High-Impact Accountability Upgrade that Any Leader Can Implement at Any Level of an Organisation?

Learn how you can transform your team or organisation to thinking and behaving "above-the-line" using our simple yet powerful system.

Put an end to blame, excuses and denial in your team and create an atmosphere of ownership, accountability and responsibility 

Leading people is hard work because, let's face it, we're all human and we all have our imperfections. Put any group of people together, and those imperfections tend to get magnified, no matter how highly evolved or emotionally intelligent individual members of the group may be.


Even the most tight-knit workplaces have people problems from time to time. You know the drill...


Simple off-the-cuff comments become misunderstandings. Misunderstandings fester and get blown out of proportion.

Gossip starts, rumours begin, cliques form, and the team that used to run like a well-oiled machine, soon needs a tune-up to bring it back on track.

And if you don't catch it in time, full-blown conflict arises, allegations are made and formal complaints are laid.

Before you know it, your role as a leader becomes one of a peacemaker, a diplomat, an advocate and a mediator. Not exactly what you signed up for!


Or maybe there's no misunderstandings involved, but you've got one or two underperformers that are holding the team back.

They aren't as reliable as you need them to be, their work isn't up to the standard of the rest of the team, and the rest of the team knows this.

Gossip starts, rumours begin, cliques form, and the team the used to run like a...


The good new is, these problems can be avoided by adopting a simple "above-the-line" model that be applied to any team, in any situation, no matter where they are on the 'functional/dysfunctional spectrum.' 

And the great news is, it's a solution that the team plays an active role in implementing.

Introducing the People Leaders

 Above-the-Line Leaders' Toolkit

A simple yet powerful tool to help establish an 'above-the-line' approach, throughout your team or organisation, covering all the bases of team dynamics, by tying it in to the 9 dimensions of our popular High-Performing Team Indicator

We've taken the well-known "above-the-line" thinking model apart and rebuilt it from the ground up, creating a set of resources you can use to elevate your team to become the self-correcting, self-led team every leader dreams of having. By relating it back to the 9 dimensions of our proprietary High-Performing Team Indicator you and your team can apply above-the-line thinking holistically, ensuring that you get maximum leverage throughout your team or organisation.

Using our pre-recorded video modules, templates and simple assessments, we'll show you how to walk your team through an engaging team-building session where they'll not only learn the fundamentals of above-the-line thinking, but also how they can support each other in a non-judgmental way to give your entire team an accountability upgrade.

What better way could there be to help you move from 'managing' your team to truly leading them.

Order now for instant access


So What Exactly Is Above-the-Line Thinking?

In it's simplest form, above-the-line thinking is where we let go of 'below-the-line thinking,' blame, excuse and denial, and replace it with ownership, accountability and responsibility.

Above-the-line thinking is the universal culture fit that belongs in any and every organisation or team, no matter how large or small, and no matter what stage of evolution it is at.

An Above-the-Line Thinking Approach In Your Workplace Will...

  • Reduce gossip and bullying in the workplace
  • Improve accountability throughout your team
  • Improve productivity
  • Enhance cooperation among team members
  • Increased staff retention
  • Reduce demands on the people leader or manager
  • Lead to fewer, shorter, and more productive meetings
  • Increase solution-based thinking
  • Reduce management stress
  • Improve trust between team members
  • Increase compassion and empathy among team members
  • Increase independence among team members
  • Increase positive feedback from external stakeholders
  • Improved efficiencies and performance throughout the team

And while the principles of above-the-line thinking are simple enough to understand, communicating them and integrating them into actual behaviours across the team is another thing. That's where our Above-the-Line Leaders' Toolkit comes in. With our unique approach,  you'll soon have your team all working off the same page, literally...

Here’s What's In the
Above-the-Line Leaders' Toolkit

As soon as you place your order we'll send you a login to the People Leaders Programs portal, where you can access the entire toolkit online, including video tutorials and an implementation guide, giving you the step-by-step process to educate you and your team about above-the-line thinking and behaviours

Video Tutorials

Concise video tutorials to communicate the concepts of an Above-the-Line culture to you and your team. Just press play and we'll do the heavy lifting for you.

Implementation Guide

We'll walk you through the steps you can take to get your team on board and involved in developing an Above-the-Line culture.

Before-and-After Assessment Tool

This optional and interactive tool will help you and your team evaluate your progress developing your Above-the-Line culture.

Infographics and Templates

Visual tools and reminders to embed the learnings and ensure the information isn't just learned, but also actioned on a day-to-day basis.

As Easy As 1-2-3.

Once you get access to your Above-the-Line Leaders' Toolkit, just follow our simple step-by-step process:

  1. 1
    Log in and spend an hour or so familiarising yourself with the Implementation Guide and the process.
  2. 2
    Schedule a half-day "Above-the-Line" session (or 2-3 one-hour sessions) with your team, which you can facilitate either online or face to face.
  3. 3
    Invite your team to the session. We'll give you an invitation template that you can customise to prime your team in advance.
  4. 4
     Welcome your team to the workshop then just push play on the video tutorials and we'll bring your team up to speed on above-the-line and below-the-line thinking, behaviour, communication and processes. We'll supply an agenda that includes optional assessment and engagement exercises to cement the learnings. We'll also include a 'team agreement' so everyone is literally on the same page and can commit to an Above-the-Line approach moving forward.
  5. 5
    Implement! The beauty of an above-the-line culture is that it's self perpetuating. Team members keep each other accountable in a non-judgmental fashion, and support each other to bring out the best in themselves and each other.
  6. 6
    Review and reassess. After a month or two, we recommend getting the team together again for a short review session to assess progress, to celebrate and to make any adjustments necessary moving forward.

PLUS, we've even got you covered for onboarding new members to the team. Show them the video tutorials and your team agreement during their onboarding process and you can be sure they'll fit right in. 

Here’s what people are saying about People Leaders

We don't like to boast, so we get our clients to do it for us...

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Rachel Wade

Finance Director, Specialist Finance
Westpac Bank


The investment was well worth it, that is why I will continue to engage People Leaders when I have new and emerging leaders that need targeted leadership development.

Melbourne Water

Victoria Chow

OD, Talent & Leadership
Development Manager
Melbourne Water


You guys are awesome and have been instrumental in developing our new leaders an Melbourne Water. Keep it up!

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Peter Forrester

Former PMO Manager
IT Services, Ventia (formerly Broadspectrum)


I have attended several team building day-long seminars run by People Leaders. The results in all cases have been very positive, due in no small part to their expertise, enthusiasm and engaging presentation style.

We've Turbocharged the Above-the-Line Approach

We've put more than 50 years' combined experience in leadership and working with teams to integrate an above-the-line approach to every aspect of team dynamics, utilising the 9 dimensions of our proven High-Performing Team Indicator. Getting your entire team on board with an above-the-line approach will elevate team performance across the board.


Tutorial 1: Above-the-Line Mindset

Attitude is everything, yet fostering a consistent attitude throughout your team is easier said that done. This tutorial gives you and your team a reference point to recognise when you your attitude might be below-the-line, and what you can do to elevate it.


Tutorial 2: Above-the-Line Direction

Learn the signs and symptoms of team with a below-the-line direction and how to correct it, ensuring roles and responsibilities are clear, and everyone is focused on the same goals.


Tutorial 3: Above-the-Line Ownership

Ownership, accountability and responsibility are the cornerstones of above-the-line thinking. Without these it's impossible for any team to thrive. In this tutorial we outline the personal and professional benefits of an above-the-line approach and the fundamental thinking and feeling shifts anyone can make to make their work more meaningful and fulfilling, and to take pride in their ability to deliver quality outcomes.


Tutorial 4: Above-the-Line Performance Rhythm

Rhythms, systems and processes give teams the structure they need to truly excel. This tutorial runs through the most critical processes you need to have in place to give your team an above-the-line rhythm, making sure that routine processes are completed effectively, and short- or long-term projects hit their milestones on time.


Tutorial 5: Above-the-Line Communication

This entire program will be worth the price just for this module alone. Communication is usually the weakest link in any team, almost always because of below-the-line communication tactics, that mostly happen unconsciously. We'll bring them to light so the team can put an end to them together.


Tutorial 6: Above-the-Line Service

Committed service is what sets high-performing teams apart from the rest, and can easily be established by taking an above-the-line approach. In this tutorial we'll show you and your team exactly how that's done.


Tutorial 7: Above-the-Line Growth Environment

A work environment that doesn't support growth stagnates, allowing performance to fall short across the board. We'll show you and your team how to foster an environment that's supportive and progressive, creating a 'rising tide that lifts all ships.'


Tutorial 8: Above-the-Line Wellbeing

Emotional, mental and physical wellbeing are critical to individual and collective performance and state of mind. This tutorial will foster an above-the-line approach so that team members can reduce stress and optimise health through making above-the-line choices.


Tutorial 9: Above-the-Line Relationships

Trusted relationships are fundamental, both within the team and with key external stakeholders. We'll run through the behaviours that naturally foster and support trusted relationships within, and outside of, the workplace.


Tutorial 10: Above-the-Line In Action

Now that everyone has an understanding of what an above-the-line culture looks like, it's time to put it into action. We'll show you and your team how to set an agreement, and how to maintain an awareness of below-the-line behaviours, and how to correct them, without judgement or coercion. Your team will create its own 'self-correcting loop' to keep everyone above the line.

About Your Facilitators

Jan and Michelle Terkelsen

We've been working together in the leadership and teamwork field for over 22 years and we love what we do. We're the hosts of the popular People Leaders Podcast, with listeners in over 124 countries. We both have MBAs and are accredited in the most popular profiling tools available; MBTI, LSI, GSI, Leadership Impact and more. 

Most importantly, we understand people and teams. We've each spent thousands of hours working with organisations large and small, privately owned, government owned, not-for-profits and even government agencies. We've worked with clients in Australia, New Zealand, USA, Sweden, UK, Jordan, Singapore, and Fiji and have come across almost every workplace situation imaginable.

Jan and Michelle Terkelsen
Jan and Michelle Terkelsen facilitating workshop
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Melbourne Water

Co-Create A Positive Culture With Your Team

Of all the models and frameworks we've worked with, Above-the-Line is the simplest, most elegant, and universally applicable tool we've come across. But most leaders tell us they struggle to get their team aligned with this way of thinking and being, even when they have a team that already performs well.

The reasons for this are simple: 1) It takes a sustained effort to embed an Above-the-Line culture, and 2) you need to have the structure and processes in place to sustain the practice. 

That's why we created Above-the-Line Leaders' Toolkit. It's a complete system to help you communicate the value and the universal appeal of an above-the-line culture to your team and enlist them as co-creators of the culture in your workplace.

We've workshopped above-the-line cultures in plenty of workplaces before, with a starting price to work with us in person of $3,500 per workshop. But with our Above-the-Line Leaders' Toolkit you'll only pay a fraction of that price.

Follow the steps in our simple system and you could have your team working above the line within a matter of days. Plus, with our 14-Day 100% Satisfaction Guarantee (which commences when you have access to the content), you'll have plenty of time to evaluate the toolkit to see if it's right for you.

Professional License 

Purchase Above-the-Line Leaders' Toolkit with some extra resources to help you roll it out to your team. Comes with Implementation Guide, 'Open Office Hours' Coaching Support.



  • Unlimited Access
  • Access to All Tutorials
  • Above-the-Line Assessment Tool
  • Implementation Guide
  • Unlimited 'Video Response' Email Support for ONE Leader
  • 14-Day Satisfaction Guarantee

The Professional License is for personal use or for teams of up to 30 people. If you would like to use the Above-the-Line Toolkit for larger teams, or if you would like your own branded version of the Above-the-Line Toolkit, please contact us for details about our Premium License.

100% Satisfaction Guarantee for 14 Days

We're 100% confident that you'll be delighted by the Above-the-Line Leaders' Toolkit and back that with our money-back guarantee. If you think we haven't delivered on our promise any time within the 14-day period, just let us know and we'll refund your money in full.

They're still talking about us...

Phil Sheppard

Managing Director - Creative Analytics Pty Ltd

Insightful ideas and suggestions

Thank you for playing an important part in our team building conference on the Gold Coast. Your session was fantastic, I learnt a lot about myself and I think so did everyone else. I appreciate your insightful ideas and suggestions which will be invaluable going forward. I would recommend your team communications and development skills to all!

Ali McPheat

HR Director APAC - Leidos

Such great facilitating

Just wanted to say thanks again People Leaders for such great facilitating I did another round at the end of the day and the highlights for everyone were you two! Really appreciate your sense of humour, ability to stick to task and the creativity you both bring. Looking forward to the next one.

Sonia Tammaro

National Resourcing Manager - Origin Energy

We had a “jam packed” agenda

I just wanted to extend my sincere thanks for your assistance at our recent strategy workshop. Your facilitation skills were excellent and ensured we got the most out of our session and that we met our objectives. We had a “jam packed” agenda and somehow you managed to ensure we covered it all! I think your engaging and non confrontational personal style assisted greatly in allowing the team to work well together and get the best outcome. I also really appreciated your follow up with me after the workshop. Your observations and key areas to address were spot on.

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Stephen Witten

Head of Distribution Operations - Westpac

The tools and learnings they gave are brilliantly simple

I had never experienced something aimed completely at me that was so focussed, honest and fair, that got to the essence of what I was, in terms of both skills and behaviour, and where I was at. The tools and learnings they gave me are brilliantly simple and cunningly clever and have equipped me to develop and grow in a far more complete, satisfying and professionally successful way.

Andrew Morrison

Business Development Manager (Client Partner) - Partner Re

They help implement your plans

If you ever need someone to trust, develop your ideas, help implement your plans or simply discuss your ambitions for your business or personal goals, I haven’t met anyone better than People Leaders!

Keith Wilkinson

Head of Transformation and Delivery - Coca-Cola Amatil

People Leaders have facilitated several workshops for my teams over several years

The [most recent] workshop was highly engaging as always and team members commented on how the workshop provided them with a deeper understanding of themselves and fellow team members, this resulted in improved work outcomes and relationships.

Frequently Asked Questions

How is the ‘toolkit’ delivered?

You’ll receive a login from us which will give you access to our online Teamwork Essentials portal. From there you’ll be able to access the video tutorials.

In the Professional or Premium versions, some of the videos are for the leader only, and others are for you to screen to your team. You’ll also get a facilitation guide, some templates and other resources that will help you and your team implement the recommendations.

Our team/organisation already has a mission and/or set of values. Do we still need something like this?

Even if your team or organisation has a set of agreed values and/or mission, this won’t be effective unless they are underwritten by an agreed set of standards based on agreed sets of principles. Most people in an organisation will have trouble recalling the mission or set of values, let alone live them, but once understood and integrated, above-the-line behaviours become second nature.

My team/organisation is already high performing. What difference will above-the-line thinking and behaviours make for us?

Often teams can perform well, even if they have some below-the-line thinking and behaviours amongst team members. Teams are made up of people after all!

While a high-performing team might not experience as dramatic a change as a lower performing team, we’ve yet to come across a group that didn’t benefit from formalising an above-the-line approach across the whole team. Think of it as a turbo-charger for your team.

Professional License 

Purchase Above-the-Line Leaders' Toolkit with some extra resources to help you roll it out to your team. Comes with Implementation Guide, 'Open Office Hours' Coaching Support.



  • Unlimited Access
  • Access to All Tutorials
  • Above-the-Line Assessment Tool
  • Implementation Guide
  • Unlimited 'Video Response' Email Support for ONE Leader
  • 14-Day Satisfaction Guarantee

The Professional License is for personal use or for teams of up to 30 people. If you would like to use the Above-the-Line Toolkit for larger teams, or if you would like your own branded version of the Above-the-Line Toolkit, please contact us for details about our Premium License.

One last thing...

In all our years of working with leaders and their teams, probably the single biggest 'mistake' we see leaders and organisations make, is that they make things more complicated than they need to be, especially when it comes to culture.

If everyone just adopted an above-the-line culture, 90% of people problems would go away! Our Above-the-Line Leaders' Toolkit is our contribution to 'the solution' and we're excited to hear about the results you and your team get from putting this simple yet powerful culture in place.

Michelle and Jan Terkelsen

People Leaders

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