In this podcast, Michelle and Jan clarify the crucial difference between “accountability” and “responsibility”, then map out why accountability is such a critical gear in engineering true team performance. When individuals are clear about their role and what they are accountable for, they tend to perform better. Moreover, when individuals are also clear about what others’ roles are, conflict plummets and performance lifts. People generally want to do a great job, and they tend to step up when they know what they are being measured on. Jan and Michelle share actionable examples of how you, as a People Leader or team member, can successfully facilitate this and more.
Where the buck stops: how accountability is really about one person, and responsibility is about a group
Know your role: the importance of each person knowing the value they are expected to bring
Know their role: the further importance of how each person should know everyone else’s role...
The subtle art of acknowledgment: when to cheer (and when not to)
Metrics, metrics, metrics: Decide what to measure, then share, share, share...
Why regular “check-ins” are the secret weapon to individual and team performance
Keeping an ear to the grindstone: having conversations which matter to the team and the enterprise
Empowerment trumps diminishment: Giving constructive feedback…
Why every leader should get creative with team meetings and have them often
When individuals are clear about what others’ roles are, conflict plummets and performance lifts.